Hormona Vida – Frequently Asked Questions

We offer hormone therapy (BHRT), nutritional consultations, lab testing, wellness coaching, and lifestyle support for whole-body health.

You can schedule an appointment through our patient portal or by contacting our support team.

We are a cash-based practice and do not bill insurance directly. We are working toward accepting insurance soon.

You will receive an email invitation to set up your account. If you lose access, contact us and we’ll help you reset it.

Your appointment is virtual, and our team will ensure we have everything needed ahead of time. Typically, we require a valid U.S. ID, an address in one of the states we serve, and a comprehensive medical history.

Yes. All consultations are virtual for your convenience.

After enrolling, you’ll receive a link to download the app with your unique access credentials, or you can click here.

Bioidentical Hormone Replacement Therapy uses hormones chemically identical to those produced by your body to support balance and overall wellness.

Bioidentical Hormone Replacement Therapy uses hormones that are chemically identical to those your body produces naturally, offering a personalized and balanced approach to hormone care.

Yes. Comprehensive lab work is required to tailor your program safely and effectively.

Most patients need follow-up labs every 3–6 months, depending on progress and symptoms.

Yes.

We work with licensed compounding pharmacies that specialize in BHRT to ensure high-quality, personalized medications.

Most prescriptions arrive within 3–7 business days, depending on the pharmacy and shipping method.

Refills require provider review and active participation in the program. We do not offer automatic refills without evaluation.

No. Contact your provider for medical guidance before changing any dose.

Contact your care team if symptoms persist or are bothersome.

Yes, but your provider will review them to ensure safety and avoid unnecessary overlap.

Your program includes provider support, personalized prescriptions, nutrition appointments, ongoing monitoring, and access to our wellness app.

You may cancel with a 30-day notice. Pausing or canceling may affect access to medications, labs, and program resources.

No. Prescriptions are reserved for active program participants.

Because programs include medical evaluations, labs, and resources, all payments are non-refundable.

We accept major credit cards and debit cards.

Access education, track symptoms, receive reminders, view your program roadmap, and message your care team.

Yes. We comply with HIPAA guidelines and use secure encryption to protect your health information.

Yes. Secure messaging is included for all active program members.

Contact our support team and we’ll assist you with login, app navigation, or portal access.

Initial consultations last 45–60 minutes; follow-ups last 30 minutes.

We review your symptoms, discuss lab results, adjust your plan, and answer your questions.

Please notify us at least 24 hours in advance to avoid cancellation fees.

Yes, you can have a support person join you.

Our administrative team is available Monday–Friday. Provider hours vary by state and availability.

Yes. We adhere strictly to privacy laws and do not share your information with third parties unless legally required.

No. Medical guidance is only provided through formal consultations, not through public content or general messaging.

We offer a personalized, integrative, evidence-based approach to midlife wellness with strong support, education, and a guided digital experience.